Refund & Return Policy
Your satisfaction is our priority. Enjoy hassle-free returns within 30 days, a full purity guarantee on every peptide, and dedicated support throughout the refund process.
Our Return Commitments
Everything you need to know about our refund and return policies in one quick overview.
Day Return Window
Request returns within 30 days of delivery date.
Purity Guarantee
Full refund or replacement if purity does not match COA.
Damage Reporting
Report damaged shipments within 48 hours of delivery.
Refund Timeline
Business days from approval to refund credited.
What Can & Cannot Be Returned
Understand which orders qualify for a return or refund before submitting your request.
Eligible for Return / Refund
- Peptides damaged during shipping (report within 48 hours)
- Products with purity below what is stated on the Certificate of Analysis
- Incorrect items received (wrong peptide, quantity, or specification)
- Unopened peptides in original packaging within 30 days of delivery
- Orders that never arrived (lost in transit — reported within 14 days)
- Unopened peptide reconstitution supplies in original packaging
Not Eligible for Return
- Opened, used, or reconstituted peptide vials
- Items returned after the 30-day window has expired
- Custom or bulk-synthesized peptides made to order
- Products damaged due to improper storage or handling by the buyer
- Gift cards, promotional items, and clearance sale peptides
- Items not accompanied by proof of purchase or order confirmation
How to Request a Refund
Our streamlined 4-step process makes returning your order simple and stress-free.
Contact Us
Email support@researchpeptidecoa.com or use live chat with your order number and reason for return.
Get Approval
Our team reviews your request within 24 hours and issues an RMA (Return Merchandise Authorization) number.
Ship Return
Pack items securely with the RMA and mail to our return address. Prepaid label included for defective items.
Get Refund
Refund is processed within 5-10 business days after we receive and inspect your return.
Refund Timeline by Payment Method
Refunds are issued to your original payment method. Timing varies based on payment processor.
| Original Payment Method | Refund Method | Processing Time |
|---|---|---|
|
Credit/Debit Card
|
Same card used at checkout | 5-7 Business Days |
|
PayPal / E-Wallet
|
PayPal account balance | 1-3 Business Days |
|
Cryptocurrency
|
Store credit or crypto wallet | 1-2 Business Days |
|
Bank Transfer / ACH
|
Same bank account | 7-10 Business Days |
|
Store Credit
|
Instant account credit | Instant |
Important Note
Refund processing times begin from the date your return is inspected and approved — not from the day you ship it back. Original shipping costs are non-refundable unless the return is due to our error (damaged, incorrect, or defective items).
Additional Policy Information
Damaged in Shipping
If your shipment arrives damaged, take clear photos and email us within 48 hours at support@researchpeptidecoa.com. We will replace or refund at no cost.
Purity Guarantee Claims
If independent testing shows a peptide falls below the purity stated on its COA, contact us with the test results. We will issue a full replacement or refund.
Wrong Item Received
If you receive an incorrect peptide or quantity, notify us within 7 days. We will arrange a free return and dispatch the correct item immediately.
Lost in Transit
If your order has not arrived within the expected delivery window, contact us within 14 days. We'll investigate and either reship or refund.
Order Cancellation
Orders can be cancelled at no charge if not yet processed. Contact us within 30 minutes of placing your order via live chat for best chance of cancellation.
Return Shipping Costs
Return shipping is free for defective, damaged, or incorrect items. For change-of-mind returns, the buyer is responsible for return shipping costs.
The ResearchPeptideCOA Guarantee
Three unbreakable commitments that protect every order you place with us.
Purity Promise
99%+ verified purity via third-party HPLC and mass spectrometry testing on every peptide. Full refund or replacement if we fall short.
Safe Delivery
Temperature-controlled packaging on every order. If your peptides arrive damaged in transit, we replace them at no cost to you.
Dedicated Support
Our team responds to every refund inquiry within 24 hours. We're committed to making the return process as smooth as possible.
Refund & Return FAQ
You have 30 days from the date of delivery to request a return for unopened items in their original packaging. Damaged shipments must be reported within 48 hours of delivery for maximum eligibility.
No, opened, used, or reconstituted peptide vials cannot be returned due to safety, sterility, and quality concerns. Exceptions apply only if the product does not meet the purity stated on its Certificate of Analysis.
We cover return shipping when the return is due to our error — damaged, defective, or incorrect items. For change-of-mind returns, the buyer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect items). In those cases, we refund 100% including original shipping.
Yes, we offer exchanges for unopened peptides in original packaging within the 30-day window. Any price difference will be adjusted with additional payment or partial refund. Contact support to initiate an exchange.
You will receive an email confirmation once your return arrives at our warehouse. Another email confirms when your refund is approved and processed. Track the return shipment using the tracking number from your carrier for real-time updates.
Need to Start a Return?
Contact our support team to initiate your return or refund request. We're here to make the process fast, easy, and stress-free.